1. Print

1.1. Print Locations: If print locations are not explicitly specified by the vendor, Boxcey will print according to the CADs supplied. The vendor retains no right to dispute print placement defects if no exact location was specified in advance. If CADs are not supplied by the vendor and are instead created by Boxcey, Boxcey will follow industry standards for placements and sizes.

1.2. Print Tolerances: Print sizes and locations may vary by up to 5% (industry standard). Vendors acknowledge and accept this margin of variance as part of the production process.

1.3. Defective Items: Any defective items must be reported to Boxcey within 7 days of receipt by the customer. Boxcey reserves the right to assess defects and, if deemed valid, will replace the item at its own cost.

1.4. Artwork Submission: If artworks are supplied to Boxcey incorrectly, this may incur delays and potential additional costs to rectify the artwork before proceeding to print.

1.5. CAD Guidance: CAD images are purely for guidance, and Boxcey recommends that clients carefully review these before launching their site to ensure they accurately represent the final product.

2. Fulfilment

2.1. Order Processing Time: All orders will be shipped from our warehouse within 4–7 working days from the date the order is placed on the Boxcey website. Orders placed after 5:00 PM will begin processing the next working day. During peak times, fulfilment may extend up to 10 working days; vendors will be notified in case of any delays.

2.2. Shipping Liability: Shipping times provided by third party couriers, including Royal Mail, are in addition to the fulfilment timeline mentioned above. Boxcey assumes no liability for any delays that occur during the shipping process once the order has been dispatched.

2.3. Exchanges and Returns: Boxcey does not accept liability for exchanges or returns. Vendors are responsible for setting their own terms and conditions for handling returns and exchanges and must take action accordingly.

2.4. Customer Service Communications: Any communications regarding customer service post Go Live Date must be submitted to our help desk at help@boxcey.co.uk. Customer service inquiries should not be handled via WhatsApp.

2.5. Product Sampling Prior to Launch: Boxcey strongly recommends that clients order one of every style before launching their store. This ensures they are satisfied with the product, print, placement, and application prior to going live. This is an essential phase of a successful launch strategy, allowing clients to sample and verify the quality of their products.

3. Product

3.1. Payment Terms: All invoices issued by Boxcey are due for payment immediately upon issuance. Failure to make payment within 7 days will result in the vendor’s connection to Boxcey being turned off, and orders will be placed on hold until the outstanding invoice is cleared.

3.2. Direct Debit Default: If a direct debit payment defaults or is disconnected, Boxcey reserves the right to suspend the vendor’s connection and halt all orders until payment is reinstated.

3.3. Vendor Autonomy: Vendors may cancel their connection with Boxcey at any time. There is no contractual obligation for vendors to work with Boxcey exclusively.

3.4. Blank Product Variance: Boxcey holds no liability for blank products varying from the supplier. Due to manufacturing processes, blank supplier products may change over time, and vendors acknowledge this possibility when using Boxcey services.

4. Deliveries

4.1. Shipping Timeframes: Shipping times provided by third party couriers are estimates only and are separate from Boxcey’s fulfilment timeline. Delivery dates cannot be guaranteed once an order has been dispatched from Boxcey’s warehouse.

4.2. Courier Responsibility After Dispatch: Once an order has been dispatched from Boxcey’s warehouse and entered the courier network, liability for delivery transfers to the end customer. Boxcey is not responsible for delays, failed delivery attempts, or delivery outcomes once the parcel has been marked as shipped.

4.3. Safe Place and Neighbour Deliveries: If the courier delivers a parcel to a safe place, neighbour, or alternative location selected or accepted by the customer, Boxcey accepts no liability for any loss, theft, or non receipt of the parcel. Responsibility lies with the customer to recover the parcel from the designated location.

4.4. Tracking Responsibility: It is the customer’s responsibility to monitor parcel tracking information carefully and take any necessary action directly with the courier regarding delivery updates, missed deliveries, collection arrangements, or delivery disputes.

4.5. Lost Parcels: In the event that a parcel is marked as delivered by the courier but cannot be located, Boxcey is not liable for replacing, refunding, or reproducing the order. Any investigation into lost parcels must be raised directly with the courier by the customer where applicable.

4.6. Delivery Delays Outside Boxcey Control: Boxcey accepts no liability for delays caused by courier service disruptions, adverse weather conditions, industrial action, customs delays, or other circumstances outside of Boxcey’s direct control.

By engaging with Boxcey’s platform, vendors acknowledge and agree to the terms and conditions outlined above. Boxcey reserves the right to amend these terms as necessary with prior notification to vendors.